Michael A. Hall

Seattle, WA

Motivated Program Manager with astute ability to direct day-to-day activities of world-class software and services programs and processes. Expertise in working effectively with global technology Partners, ISVs, Customers and Sales Teams rooted in Account and Sales Management background. Highly efficient at gathering and analyzing information for prompt resolution to a broad range of issues. Excellent communication and interpersonal skills.

Areas of Expertise

Program Management ▪ Partner Ecosystem Management ▪ Account Management

Organizing & Coordinating ▪ Data Analysis & Reporting ▪ Application Lifecycle Management

Excell Data at Microsoft Corporation; Redmond, WA

Program Manager III, Visual Studio Team System (VSTS)                                                                               Feb 2008 - Present

Collaborate with 300 Partners to successfully execute Inner Circle program deliverables designed to drive solution sales and to support post sales. Representative project work:

§         Provide application lifecycle management for Inner Circle portal (SharePoint WSS). Based on feedback from Regional Leads and Partners, design and manage development of portal enhancements to address ease of use and ease of content delivery. Oversee content and site administration.

§         Managed event logistics for successful Air Lift Partner Event with 175 global attendees.

Communicate regularly with geo-diverse Partners to understand feedback and requests; communicate valuable Partner insights to internal Company stakeholders for informed decision-making regarding partner ecosystem and Inner Circle improvements; and manage delivery of monthly Partner content including the organization of webcasts, training kits, case studies, events, marketing materials and white papers.

Volt Services at Microsoft Corporation; Redmond, WA

Program Manager, Communications Sector Hosting Business                                                                      Oct 2006 - Jul 2007

Managed Software as a Service (SaaS) On-Ramp Program, from project initiation through delivery, interfacing with team and program partners on technical matters. Representative project work:

§          Created and maintained program schedules, and organized cross-functional activities to ensure on schedule and on message program delivery.

§          Managed sales communication with C-level to Account Manager ISV contacts. Overcame sales objections and utilized validation processes to assess ISV program fit. Collaborated with team members to engage 500 ISVs in the program (210 approved, 75+ enrolled).

§          Owned program messaging, making decisions as to how the product or service would be implemented in Enterprise and SMB Customer scenarios.

Program Manager, US ISV Partner Ecosystem                                                                                                   Dec 2005 - Apr 2006

Managed the ISV Royalty Licensing Program, including ISV performance and revenue of sales through accurate reporting and prompt processing of reports. Representative project work:

§          Owned worldwide alias, isvroy@microsoft.com, to provide service and support to ISV partner ecosystem. Responded to 50+ inquiries daily on topics including royalty pricing and reporting how-tos.

§          Collaborated across product groups and functional teams (i.e. Product Management, Product Marketing, Field Sales Management) to provide technical support and service to ISVs.

VMC at Microsoft Corporation; Redmond, WA

Channel Sales Partner Account Manager, Microsoft Partner Program                                                          Oct 2003 - Jun 2005

Educated Partners on programs, technical readiness and product launches in support of their business goals. For example, served as primary contact for systems integrator and Microsoft Partner, James Boyd & Associates, providing content and resources to support its technology radio talk show, “Entrepreneurs of America.” Partner received standout recognition and was moved to Gold-level status.

Provided recruitment, sales, technical readiness, satisfaction and platform loyalty service to Partner account base; communicated Company value proposition; developed and managed structured account base engagement plans according to Partners' individual needs and business lifecycle; and held monthly web conferences with Certified Partners to discuss sales objectives. Influenced $2M+/year in new Company revenue.

Other Experience

Territory Manager, Trader Publishing (2003)

Corporate Account Executive, Zones, Inc. (2002 - 2003)

Wireless Consultant, Verizon Wireless (1999 - 2002)

Sales Training: Solution Selling, Question Based Selling, The Psychology of Selling

Courses in Business and Psychology at North Seattle Community College; Seattle, WA

Automotive Enthusiast -- from a BMW CCA member to road racing schools to online forums and publications.

Licensed Washington State Realtor, Coldwell Banker Bain

Volunteer Basketball Coach, Seattle Meadowbrook Community Center